Notice ID: 12SAD125RXXXX_AppSustainmentOM
The United States Department of Agriculture (USDA) Rural Development (RD) Business Center has a need for contractor technology support in three focus areas:
- Focus Area 1: Production Support Operations (PSO) (O&M) – support PSO by implementing, enforcing, and maintaining separation of duties between IT development and operational support efforts and keep RD applications running smoothly by providing infrastructure/platform support, monitoring/dashboard, analysis, incident management, change management, release management, and continual service improvements.
- Focus Area 2: Sustainment Engineering Team (SE) Salesforce Applications (O&M) – sustaining lifecycle support of deployed/production applications/systems, covering everything from new feature requests, bug fixes, product improvements, vulnerability mitigation, application testing, integration services, application and security documentation management, and continual process improvements. Provide consistency in the way the product source code is developed, tested, and managed. Implementing best practices to streamline a DevOps model for lowering cost/price of operations and maintenance (O&M) across the RD system portfolio.
- Focus Area 3: Sustainment Engineering Team (SE) Legacy Applications (O&M) – sustaining lifecycle support of deployed/production applications/systems, covering everything from new feature requests, bug fixes, product improvements, vulnerability mitigation, application testing, integration services, application and security documentation management, and continual process improvements. Provide consistency in the way the product source code is developed, tested, and managed. Implementing best practices to streamline a DevOps model for lowering cost/price of operations and maintenance (O&M) across the RD system portfolio …
The period of the IDIQ is for a one-year base period with four one-year option periods.
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