“Dayton, Ohio—JJR Solutions is poised to impact the user experience of millions of people through its new Digital Transformation contract with the Social Security Administration (SSA).
JJR will be improving the digital experience of SSA’s almost 60,000 employees (ssa.gov) and approximately 69.1 million customers (ssa.gov) by helping align SSA toward a Customer Experience (CX) mindset and improved CX governance methods.
JJR Solutions CEO Dave Judson explained, “One of SSA’s strategic goals is to ‘optimize the experience of SSA customers,’ which includes expanding digital services and building a customer-focused organization. We will support this goal by enabling faster employee business decisions and an improved customer experience.”
“We are excited to be a part of this meaningful endeavor to make a difference in how millions of people interact with SSA,” he continued.
The contract is JJR’s first with SSA and was acquired through JJR’s Phase III Small Business Innovation Research (SBIR) Basic Ordering Agreement, which is available to any Federal agency. The SBIR gives clients full access to JJR’s Magnify© tool, a tool that captures human-centered data to ultimately improve team, system, or organizational performance. JJR will partner with McKinsey & Company to support SSA on this effort.
The Digital Transformation contract base period began May 16 and runs through November 15, 2022, with optional tasks available for analyzing human-centered data and using it to design improved experiences for customers and employees…” Source: JJR Read More Here.
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