Notice ID: 88310325Q00018
Related Notice: 88310324RFI00006
The purpose of this contract is to acquire an Enterprise Ticketing System for Archives I and the Presidential Libraries as a Commercially available Off-the-Shelf (COTS) cloud hosted Software as a Service (SaaS) solution. The objective of this program is to combine the two (2) ticketing solutions into one, configurable, solution for a more efficient and cost-effective means of providing a high-quality user experience to its visitors. All work must be performed in accordance with the terms and conditions of this contract at a firm-fixed price, except for the Base Year and Option Year I (Seven (7) Presidential Libraries) SaaS licenses, Base Year and Option Year I (Seven (7) Presidential Libraries) Operations and Maintenance, and Additional (Post Deployment) Onsite Hardware, and Kiosks.
The period of performance will consist of a base year and four (4) option years.
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NARA’s work is as important as ever to help the American people better understand their government, its history, and sorting fact from fiction. This work is a small piece of an important puzzle to make finding information easier and faster for research experts and the public alike.