Notice ID: 75P00124B00001
The Department of Health and Human Services (HHS) is an integral agency with the mission to provide the building blocks that Americans need to live healthy, successful lives. One of its key components, the Office of the Chief Information Officer (OCIO), advises the HHS Secretary and the Assistant Secretary for Administration (ASA) on all matters related to information and technology use for achieving departmental goals and objectives.
The OCIO’s mission revolves around establishing and offering guidance on technology-supported business process reengineering, investment analysis, performance measurement, and integration of HHS stakeholder requirements. Its strategic development and application of information systems and infrastructure, along with policies for improved management of information resources and technology, aim to provide better and more efficient service to our clients and employees.
Within the OCIO, the Office of Operations (OPS) delivers efficient Information Technology (IT) services to its customers. OPS provides customer-driven, business-enabling technology and services to over 22 customer organizations, comprising more than 11,000 users, including all HHS Staff Divisions (StaffDivs) and participating Operating Divisions (OpDivs), across four functional divisions: Infrastructure & Engineering, IT Services and Operations, Telecommunications, and Business Operations.
Currently, OPS leverages the Next Generation IT Services (NGITS) Blanket Purchase Agreements (BPAs) to provide contractor support services to HHS StaffDiv and small OpDiv customers. However, the current Engineering and Operations task orders awarded under the NGITS BPAs are expiring.
Given the increasing technological demands, including the adoption of modern systems and applications, the HHS OCIO is exploring options to optimize and enhance its existing IT infrastructure and support services. Therefore, HHS is seeking information for the potential acquisition of comprehensive IT services to develop the next evolution of follow-on task orders/contracts.
Engineering operates at the intersection of operations optimization and technical expertise. Tasked with ensuring adherence to HHS Enterprise Performance Life Cycle (EPLC) guidelines, Engineering manages task order outcomes in alignment with OCIO-Ops, manage technical customer service requests (CSR) and oversee accurate billing and invoicing. Engineering scope encompasses network engineering, security protocol implementation, endpoint integration, data center operations management, and disaster recovery planning. Through experience in virtualized test lab engineering and messaging system optimization, Engineering bolsters HHS’ communication and operational efficiency, always maintaining compliance with federal acquisition standards and ensuring the infrastructure’s secure and efficient function. Specific task areas within Engineering include:
Management: Encompassing a diverse range of responsibilities, from integrated reporting and customer service administration to configuration management, the goal is to seamlessly orchestrate all facets of operations in alignment with HHS EPLC policies.
Infrastructure Engineering: In compliance with HHS OCIO-Ops standards, this task area encompasses a range of services from comprehensive infrastructure engineering to endpoint integration, ensuring effective data transmission, security compliance, and efficient system operations.
Business Productivity: In alignment with HHS’s EPLC guidelines, this task area is dedicated to enhancing communication, collaboration, and operational efficiency through services ranging from messaging system optimization to the integration and support of cloud-based business collaboration solutions.
Engineering Test Lab: In alignment with HHS standards, this task area concentrates on delivering expert virtualized test lab engineering support, emphasizing design, testing, and user guidance to ensure optimal performance and efficacy…
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