Notice ID: 70FB70-24-R-00000002
Related Notice: 70FB7023I00000005
FEMA requires support services which include, but are not limited to, a One Time Password (OTP) authentication solution, verification and authentication of identity, occupancy, ownership, vehicle, and demographic information for individuals registering for FEMA disaster assistance or family reunification purposes where a disaster has occurred or been declared. Furthermore, FEMA seeks products and services in the prevention of fraud, waste, and abuse within the domain of Government financial assistance programs. FEMA shall continue to seek information on new or emergent capabilities in support of fraud detection and prevention.
FEMA uses Identity Verification and Authentication (IV&A) services as a part of the registration process for disaster survivors to apply online for disaster assistance, and for registration and search processes. The request for identification verification and authentication services will identify the source system making the request. The Contractor’s Identity Verification service shall verify that an applicant’s name, address, phone, SSN and Date of Birth (DOB) exists and is related to the person registering or searching. The contractor shall provide a strong identity verification service which shall include validation of a person based on the full name, phone, SSN, date of birth, and address across an array of public, private, and proprietary databases.
IV&A services are expected to provide near-perfect performance in terms of identity verification and allowing users to authenticate. The Contractor shall verify the identity of a person successfully at a rate of 99% or better after three months of general availability and authenticate users successfully 95% or better after three months of general availability. Furthermore: • FEMA uses the National Emergency Management Information System (NEMIS) / Integrated Security and Access Control (ISAAC) system for determining eligibility and tracking disaster grants and other assistance as well as for support to disaster operations. A Contractor establishes a query based on applicant information provided by FEMA via NEMIS/ISAAC and begins the process of validating and authenticating the disaster applicant as a “true identity.” Many times, valid applicants do not have the necessary documents needed as a basis for identification. A process and protocol must exist to authenticate and verify applicant identities during a disaster and filter out fraudulent claimants repetitively and consistently …
Period of Performance: 12/31/2025 to 12/30/2026
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