Contract Award: $15M DHA Global Nurse Advice Line support services bridge

OptumHealth Care Solutions LLC, Eden Prairie, Minnesota, was awarded a one-year, firm-fixed-price bridge contract (HT001123C0072) in the amount of $15,000,000 for Global Nurse Advice Line support services. The Global Nurse Advice Line (NAL) is a service to Military Health System (MHS) eligible beneficiaries. The Global NAL will provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The NAL also offers customer service and care coordination services to include, provider locator support, specified military treatment facility appointing services, urgent care referral submissions, and customized military treatment facility transfers to support the military treatment facility’s capability for eligible MHS beneficiaries. The Global NAL requires access and interoperability with existing military applications and systems including the Defense Enrollment Eligibility Reporting System, Composite Health Care System, and the new electronic health record called MHS GENESIS. Access and interoperability will allow for eligibility verification of NAL callers, and the ability to book primary care appointments, submit urgent care referrals, book appointments for the Red Hill Clinic in Hawaii, and document the NAL encounters. Other capabilities include the ability to provide real-time information sharing, business intelligence, reporting, and archiving of documented call encounters at a corporate, regional, and local level. Fiscal 2023 operation and maintenance funds are obligated to establish and fully fund the first three months of the one-year bridge contract Line Items 0001-0008 from March 18, 2023, through June 17, 2023. The place of performance is Falls Church, Virginia. The Defense Health Agency, Professional Services Contracting Division, Falls Church, Virginia, is the contracting activity. (Awarded March 18, 2023)

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