OptumHealth Care Solutions LLC, Eden Prairie, Minnesota, was awarded $60,000,000 for a one-year, firm-fixed-price bridge contract (HT001123C0072) for Global Nurse Advice Line (NAL) support services. The Global NAL is a service to Military Health System eligible beneficiaries, and will provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The Global NAL also offers customer service and care coordination services to include provider locator support, specified military treatment facility appointing services, urgent care referral submissions, and customized military treatment facility transfers to support the facility’s capability for eligible MHS beneficiaries. The Global NAL requires access and interoperability with existing military applications and systems including the Defense Enrollment Eligibility Reporting System, Composite Health Care System, and the new electronic health record called MHS GENESIS. Access and interoperability will allow for eligibility verification of Global NAL callers, and the ability to book primary care appointments, submit urgent care referrals and document the Global NAL encounters. Other capabilities include the ability to provide real-time information sharing, business intelligence, reporting, and archiving of documented call encounters at a corporate, regional, and local level. Additionally, the Global NAL contract will be modified under HT001123C0072-P00003 to remove all Red Hill support to include Secretarial Designation Program direction which was previously incorporated under HT001123C0072-P00001 and P00002. Fiscal 2023 operation and maintenance funds in the amount of $14,707,580 are obligated for contract modification HT001123C0072-P00003 to exercise and fully fund Option Two contract line items 2001-2007 for three months from Sept. 18, 2023 through Dec. 17, 2023. Work will be performed at contractor facilities, either in call center(s) or at remote locations. The Defense Health Agency, Professional Services Contracting Division, Falls Church, Virginia, is the contracting activity.
Source: DOD
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