ICE RFI: Content Asset Management Portal Support

Notice ID: RFI_OPA-CAMP

General Requirements

  • The COTS product must be hosted in a cloud-based environment that has been certified by the Federal Risk and Authorization Management Program (FedRAMP) for rapid deployment and implementation.
  • The COTS product must be hosted in a cloud-based environment that has been certified by the Federal Risk and Authorization Management Program (FedRAMP) for rapid deployment and implementation …

Storage, Useability, Backup & Recovery

  • Create and update content at necessary speed and scale to meet optimal end user experience.
  • Create and update content at necessary speed and scale to meet optimal end user experience.
  • Ability to add, change, remove, modify, preview, recover, a variety of file format types …
  • Organization & Stability
  • Ensure all files and data are supported in a Library format
  • Ability to create folder and subfolder structures and categories for asset types (e.g., B-roll, graphics, finalized projects) …

Training

  • Provide initial user training sessions, to include appropriate documenting, on software production and ICE configurations, implementation, usage, and tools.
  • Provide continual training to increase user product knowledge to optimize and improve performance.
  • Provide weekly/monthly training sessions in the form of webinars, documents, articles to focused on key insights and identify key opportunities for improvement …
  • Professional Services
  • Consultation, advise, and troubleshoot product workflow, design, configuration, features, integration, and use.
  • Review and provide feedback on use of the products and services …

Operations & Maintenance

  • Provide software maintenance, which includes upgrades to the latest versions of the products as they become commercially available, and basic product support for installations and technical support incidents …

Read more here.

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