Notice ID: 36U10125Q0005
The Contractor shall provide project management, technical support, business process re-engineering support, systems integration, governance, and life cycle support for various information technology systems supporting OSDBU’s line of business. The systems include OSDBU’s core business systems such as the VetBiz Portal, the VetBiz Stat (Goals Management, Predictive Analytics and Market Research system), Forecast of Opportunities (FCO), Event Management Software as a Service (EMSS), 2268NextGen and other applications being developed for the Veterans Enterprise Management System.
The Contractor shall provide IT expertise, technical knowledge, support personnel, and other related resources necessary to support the following areas:
- IT Governance
- Business process requirements definition
- Microsoft Dynamic Customer-service Relationship Management (CRM) D365 administration and maintenance
- Systems and User administration for all business systems as required
- Cyber and systems security support
- Lifecycle activities for software improvement, systems integration, and web/interface
- Program and project management.
- SharePoint development and maintenance
- Portal development and maintenance
- IT Technical Support
The Period of Performance (PoP) for this requirement shall be a 12-month base period with four (4) 12-month option periods and one optional task.
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