IRS RFI: Customer Integration Gateway (CIG) (formerly known as Integrated Enterprise Portals (IEP) 2.0)

Notice ID:  IRS_CIG_RFI

Related Notice:  5000165656

The Customer Integration Gateway (CIG) is intended to replace the Integrated Enterprise Portal (IEP). The IEP provides the primary digital gateway and platform connecting taxpayers, third parties, tax practitioners, and employees with the IRS. The current IEP vendor provides a range of application development, hosting, security, and operations services for approximately 100 IRS business applications, many of which enable delivery of the annual federal Tax Filing Season.

The IRS anticipates awarding a new Information Technology managed services contract for CIG services during FY2025.

The CIG contract is intended to serve as a transition to enable the IRS to move towards a Future State for IRS portal services. Future State objectives include:

• Change name from Integrated Enterprise Portal to Customer Integration Gateway (CIG) to align to CIO’s vision of IT working with business and the restructuring of IT operation models to accelerate “value”.
• Transition from a single managed service provider model to a “multi-provider under IRS control” model.
• Transition phase will help IRS to build out the picture of the future state and define the plan to implement it.
• IRS will extend its IT Operations Center/Security Operations Center monitoring into the CIG.
• IRS will fully integrate the CIG with its External Partner Zone (Cloud Access Security Broker).
• IRS will integrate its common services (i.e., Identity and Access Management, API Gateways) with the CIG.
• IRS will connect its enterprise CI/CD pipelines to control and manage the CIG IaaS/PaaS components end-to-end.
• IRS will modernize or retire legacy on-premises portal applications and decommission data centers.
• IRS will have transparency to all operations and requisite costs to enable optimization of all financial operations to manage and control costs for the CIG.
• IRS will integrate the CIG with external government-owned community clouds …

The CIG acquisition will differ from the prior IEP acquisitions in that the IRS expects to award Blanket Purchase Agreements (BPA) to multiple vendors and potentially separate service delivery by hosting models (e.g., private data center, cloud).

Currently, the IEP is the primary gateway for external users – including taxpayers, third-party tax preparers, and other business partners – and internal users – IRS employees and contractors with staff-like access – to access IRS business services. The IEP 1.5 contract (TIRNO-17-D-00004) was awarded to Accenture Federal Services on February 15, 2017. The initial IDIQ ceiling was $692M, with a potential ordering period of up to eight and half years (1 Base Year, 4 Option Years, up to three Award Terms, and one 6-month 52.217-8 optional extension period). The current IDIQ ceiling is $1.337B and the ordering period expires on August 14, 2025. The IEP vendor provides a range of application development, hosting, security, and operations services for approximately 100 IRS business applications. Some of the IEP-hosted application suites, such as Modernized eFile (MeF) and Integrated Customer Communications Environment (ICCE), including multiple applications that are critical to the IRS’ core mission: delivering a successful Filing Season annually.

Read more here.

🔊 Listen to Story