VA VBA RFI: 508 Compliant Services

Notice ID:  36C10D24Q0112

This is a Request for Information (RFI) issued for conducting market research and for eliciting industry input as to the Government s requirement to be 508 compliant with all VA correspondence.

Requirement:

Veterans Benefits Administration (VBA) seeks to maximize innovation, automation, and customer experience in enabling and supporting 508 compliant communications. VBA envisions an enhanced experience and mission accomplishment through a 508 compliant managed process. Pursuant to that vision, VBA is planning to acquire a partner Contractor who has the capability to deliver rapid implementation and aggressive automation, while preserving government oversight and accountability of the processes to ensure that our Veterans and their dependents receive services in the most efficient manner possible.

The proposed contracted service will:

• Provide a Contractor developed software connection or other solution (e.g., API, SFTP, other similar solution) to receive or retrieve letters from the Centralized Benefits Communications Management (CBCM) or the Veterans Benefits Management System (VBMS)
• Control documents received/retrieved from CBCM or VBMS Include a managed utility/application type software or service that can provide 508 compliant customization and integration services to meet or exceed current/future 508 requirements and system interface with VBMS and/or CBCM
• Configure and upload both the original version letter and the 508 compliant version letter as a PDF, audio file, or other solution while maintaining as much of the original formatting integrity of the letter
• Configure correspondence to the 508 compliant standard or better with no more than 5% error
• Transmit original version and 508 compliant versions back to VBMS/CBCM within 5-7 calendar days following receipt of source letter for printing and mailing, audio conversion, or other process…

VBA anticipates a base period of performance of 12 months, with four 12-month option periods from any award resulting from a future procurement for the subject services.

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