Notice ID: W52P1J-21-C-4003-P00008
The Government has a requirement for Arlington National Cemetery (ANC) Customer Care Support Center (CCSC) and is issuing this sources sought in accordance with the Federal Acquisition Regulation (FAR) and its supplements. ANC, our nation’s most well-known military cemetery, is a national cemetery under the jurisdiction of the Department of the Army. The primary mission of ANC is to function as the nation’s premier military cemetery honoring those men and women who served in the Armed Forces. In this regard, the cemetery routinely performs 27-30 funeral services each week day and approximately 10 services on Saturdays.
Please be advised, this is not a “helpdesk” requirement, but a CCSC requirement that includes extensive IT and Cloud knowledge as well as modernization and migration capabilities. As noted in the PWS other tasks include:
- Program Administration and Financial Status Reports
- Monthly In Progress Reviews
- Ticket Management System
- Automated call Distributor
- Enterprise Interment Services System (EISS)
- Integrated Migration Plan
- Call Center Operations
- Business Process Support
- Work Instructions Maintenance/Reporting
- Optional Surge Support
The period of performance is 08 March 2024 through 07 July 2024 and an additional four months if all options are exercised.
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