Notice ID: 36C10B25Q0073
The Contractor shall provide Product Development support for critical and non-critical applications and products in the VRM Product Line listed below. Support includes software development (Dev), product security management (Sec), and information-technology operations (Ops) and maintenance services for all products listed in this task order in accordance with Sections 5.1 through 5.4. The Contractor shall also provide product and delivery management, systems architecture design, user research/feedback, user experience strategy, interaction design, Accessibility analysis and mitigation of defects, integration support, and data analytics to build and continuously improve new and existing Veteran experience solutions.
Currently the portfolio uses many different technologies for this work including Microsoft (MS) Dynamics 365 (D365), Salesforce, and other custom development platforms. This is not an exhaustive list and may change throughout the life of the task order based on modernization, decommissioning, streamlining, or creation of products within the portfolio.
Critical Applications:
(1) Veterans Experience Integration Solution (VEIS)
(2) VA Health Connect
(3) Veterans Crisis Line (chat and CRM)
Non-Critical Applications:
(1) Unified Desktop Optimization CRM (UDO)
(2) Veterans Outreach Interaction and Communication Engine (VOICE) CRM
(3) Patient Advocate Tracking System Replacement (PATS-R)
(4) Ask VA (AVA)
The Period of Performance (PoP) shall consist of a 12-month base period and four 12- month option periods and two Optional Tasks. The overall PoP shall not exceed 60 months.
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