VA RFQ: Healthcare Identity Management (HCIdM) Support

Notice ID:  36C77624Q0232

Related Notice:  36C77624Q0232

The Health Care Identity Management (HC IdM) Program operates within the Veterans Health Administration’s (VHA) Data Quality Program. The HC IdM Program’s primary role is to serve as the steward of patient and beneficiary identity data, performing data integrity tasks to maintain and support the Veterans Identity, traits and their subsequent VA system records linked to the identity. The HC IdM Program ensures integrity of patient and beneficiary identity data within the VA Master Person Index (VA MPI). The VA MPI is a database that holds over 77 million unique entries and is populated from patient and beneficiary databases at VA facilities nationwide. Veteran patients and beneficiaries are matched within the VA MPI database through an assigned, unique Integration Control Number (ICN). This number is assigned based on matching of key identity traits. The VA MPI provides the mechanism for linking the patient or beneficiaries’ information, enabling an enterprise-wide view of individual and aggregate electronic healthcare records and their other beneficiary records. This ICN allows for the creation of a single longitudinal record, consisting of all the records a Veteran accumulates from the period of service, through post service care and benefits. This record will include any Department of Defense (DoD), VHA, Veterans Benefits Administration (VBA) and National Cemetery Administration (NCA) and Joint Health Information Exchange (JHIE) (formerly known as VHIE) participant records.

VA has partnered with the DoD to share a single Electronic Health Record Management System (EHRM) based on the Oracle Health Millennium product for use in providing care to both DoD and VA patients. EHRM uses the DoD Defense Enrollment Eligibility Reporting System (DEERS), as the authoritative source of identity information in Oracle Health Millennium, and the DoD’s Electronic Data Interchange Personal Identifier (EDIPI) as the unique identifier for the shared system. Creating and maintaining a correlation between these records and ensuring that they all identify a single individual, relies heavily on the integrity of the data within the VA MPI. When one or more VA sites, and/or our sharing partners, have a patient identified by the same ICN or matching identity traits, the VA MPI facilitates the sharing of information, resulting in coordinated and integrated health care for Veterans and a single view of a Veterans total record for VA.

Scope of Work

The Contractor shall identify and resolve data discrepancies, anomalies and exceptions; complete data verification/validation resolution activities; duplicate record resolutions; and daily/monthly HC IdM Contract Workload Metrics Reports containing statistics relating to the HC IdM Program workload. Tasks will originate from the VA MPI and IdM Toolkit. An IdM Toolkit request/task is a potential data anomaly identified within the VA MPI database such as potential duplicate records and identity trait changes that could impact the validity of the data and the correct matching of patient records.

The HC IdM Program Office has established policies and procedures for handling exceptions and managing the data within the VA MPI.  The formal policies and procedures for use of the VA MPI and the IdM Toolkit may be found in GFI section. These procedures and guidelines define how to handle the many different exceptions, requests, and tasks, and the required documentation with details of their research, verifications, findings, and resolution. The contractor shall follow HC IdM standard policies and procedures when operating in this environment.

The VA has an established internal training program for this requirement which will be required for all initial contractors after award.  In the option years, subsequent contractor staff shall be trained by the contractor lead.

The Period of Performance (PoP) shall be a 12-month base period, with four (4) 12-month option periods (if exercised).

Read more here.

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