VA RFI: Transformation Support Services (TSS)

Updated September 16, 2024

Transformation Support Services 2.0 is anticipated to be solicited under fair opportunity procedures amongst all GSA MAS IT Professional Services Special Item Number 54151S contract holders on or about the week of September 23, 2024.

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Posted March 21, 2024

Notice ID: 36C10B24Q0289

SCOPE OF WORK

The Contractor shall provide IT enterprise support services, including program/project management; systems, application, and database administration; software/system technical support; cyber security; and disaster recovery, to OIT in order to sustain OIT operations and OIT remediation support services. OIT is evolving based on the ChooseVA reorganization and OIT support services will be evolving throughout the life of the contract, where performance and support may be adjusted in order to support consolidating, transforming, and modernizing IT services across the enterprise.

CONTRACTOR PROJECT MANAGEMENT PLAN

The Contractor shall deliver a Contractor Project Management Plan (CPMP) that lays out the Contractor’s approach, timeline, and tools to be used in execution of the contract. The CPMP should take the form of both a narrative and graphic format that displays the schedule, milestones, risks, and resource support. The CPMP shall also include how the Contractor shall coordinate and execute planned, routine, and ad hoc data collection reporting requests as identified within the PWS. The initial baseline CPMP shall be presented at the kick-off meeting and concurred upon and updated in accordance with Section B of the contract. The Contractor shall update and maintain the VA PM approved CPMP throughout the PoP.

The purpose of the CPMP is to provide a tool to allow VA to effectively manage this T&M TO as well as report/reprioritize activities on a monthly basis. The CPMP shall address program integration and communication activities to include disseminating communications, developing documents, plans and briefs, and managing program interdependencies.

The CPMP shall contain the following:

1. Risk and Issue Register – identify risks and define and manage mitigation strategies.
2. Master Schedule – the Master Schedule shall incorporate the individual organization’s program/project milestones and schedules. The Master Schedule shall present each individual organization milestones and schedules for task completion.
3. Work Breakdown Structure (WBS), activity lists and resources, plan and work schedule (including dependencies and interdependencies), and a project baseline.
4. Project and specific activities.
5. Overview and description of the activity.
6. Overall high level assessment of progress of the activity
7. All work in-progress and completed for the activity during the week.
8. Identification of any contract related issues/risks uncovered during the previous week, especially highlighting those areas that have a high probability of impacting schedule, cost, or performance goals and their likely impacts on schedule, cost, or performance goals.
9. Explanations for any unresolved issues/risks, including possible solutions and any actions required of the Government and/or Contractor to resolve or mitigate any identified issue, including a plan and timeframe for resolution.
10. Status of previously identified issues/risks, actions taken to mitigate the situation, and/or progress made in rectifying the situation.
11. Work planned for the subsequent week.
12. Current activity schedule overlaid on original activity schedule showing any delays or advancement in schedule.
13. Current expenditures overlaid over the original budget showing any deviations in the actual expenditures versus the original budget and versus the current budget.
14. Workforce staffing data showing all Contractor personnel performing on the effort during the previous week. After the initial labor baseline is provided, each Weekly Work Plan Report shall identify any changes in staffing identifying each person who was added to the activity or removed from the contract. This should also include any planned travel for the activity.
15. Original schedule of deliverables and the corresponding deliverables made during the previous week.

The CPMP data elements required by each organization and its activities include:

The Contractor shall continuously monitor performance and report any deviation from the CPMP to the COR and VA PM during routine, regular communications. The Contractor shall respond to all COR queries related to project milestones and schedule within four business hours of receipt of written request.

The period of performance (PoP) shall be 12 months from date of award, with four 12-month option periods, if exercised by the Government.

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