Notice ID: FA301624Z0037
The contractor shall be responsible for the administration and technical support of IT equipment on the unclassified and classified Air Force enterprise network and commercial networks, audio & video teleconferencing systems, as well as manage the Unit Software License Management program and IT Asset Management program for the assigned HQ AETC units/directorates.
The contractor shall provide on-site technical and business IT support services relating to the computing and networking needs for each assigned unit/directorate within prescribed timelines.
The contractor shall provide candidates with the requisite education, skills, certifications, and experience necessary to complete the following required support:
- Contractor personnel shall have experience with relevant KSAs to perform in Information Assurance (IA) technology and possess a Secret clearance.
- Contractor shall work with Air Force approved Standard Desktop Configurations (SDC) (including but not limited to Windows 7/Windows 10/Windows 11) and approved MS Office software (including but not limited to 2016/2019/O365).
- Contractor personnel shall have knowledge of Local Area Network (LAN) infrastructure, server hardware and software platforms and related support tools.
- Contractor shall manage day-to-day configuration and operation of the software environment and operating systems.
- Contractor personnel shall have experience with mobile device support to include, but not limited to laptops, Slates, Personal Digital Assistant, and cell phones.
- Contractor personnel shall evaluate potential information assurance security risks and take corrective actions.
- Contractor personnel shall be knowledgeable in Video Teleconference (VTC) projection systems and associated sub-systems software to meet audiovisual requirements. This includes ensuring VTC equipment is operational and available for utilization. This may include the setup of VTC appointments or conferences at the availability of the contractor…
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