United States Army Corps of Engineers (USACE) RFI: OCIO/G-6 Revolutionary Information Technology Services (RITS)

This RFI was posted to GSA eBuy

Department of Defense | United States Army Corps of Engineers (USACE)

General Services Administration (GSA) Assisted Acquisition Services (AAS) is releasing this
Request for Information (RFI) on behalf of United States Army Corps of Engineers (USACE)
Office of the Chief Information Officer (OCIO/G-6).

. Purpose
The purpose of this requirement is to provide a modern and secure enterprise-wide IT support
services to approximately 40,000 USACE customers located throughout the Continental United
States (CONUS) and Outside the Continental United States (OCONUS). Services identified as
part of this requirement will support the mission needs of USACE’s Headquarters (HQs) located
in Washington, D.C., nine Divisions, and 43 Districts, to include over 1,500 field and area
project offices and four data centers currently located in Vicksburg, Mississippi, Hillsboro,
Oregon, San Jose, California, and Ashburn, Virginia.

Objective
The objective of this TO is to assist the USACE OCIO/G-6 with its goals by providing agile,
innovative, customer-focused and cost-effective integrated enterprise IT support services in
support of USACE’s mission of engineering solutions for the nation’s toughest challenges. This
TO shall provide enterprise IT solutions to enhance and strengthen USACE’s IT foundation and
deliver secure, revolutionary, and modernized technological solutions to end users and
customers.
The proposed strategic direction for the USACE OCIO/G6 IT framework encompasses a
centrally managed approach paired with a decentralized execution model. The USACE OCIO/G6 model will increasingly rely on contractor-provided devices and infrastructure to enhance the
end-user experience and to support the vital USACE mission of delivering engineering solutions.
The contractor shall support USACE OCIO/G-6 through successful performance of the following
high-level objectives:
a. Continual modernization of USACE’s portfolio of IT systems and ensure USACE
remains a leader in cybersecurity compliance, positive audit results, patching speed, and
security innovation.
b. Deliver enterprise-wide IT solutions that are well-integrated, flexible, and adaptable
across all IT service areas, with the ability to rapidly scale in response to USACE
dynamic business environment.
c. Support a geographically dispersed workforce and deploy greater coverage at remote
sites to increase the use of real-time tools. USACE seeks to modernize its IT systems and
infrastructure by providing field offices with upgraded IT support.
d. Design, develop, and implement various “as a Service” models to increase flexibility and
scalability, while reducing cost of ownership.

Scope
The scope of the TO is to provide enterprise IT services for the USACE. The contractor shall
provide technical support capabilities, including program management, IT infrastructure and
shared services, general IT, cybersecurity services, engineering design, telecommunications
services, emergency response, transformation, and surge/special projects capability and support.
Under the oversight of and in collaboration with USACE OCIO/G-6, the contractor shall execute
IT service delivery and transformation.

The contractor shall utilize Information Technology Infrastructure Library (ITIL) practices for IT
Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide
focus to deliver shared IT services that align USACE OCIO/G-6 services with the needs of its
customers and end users.
The places of performance for these IT services shall be at multiple locations within CONUS and
OCONUS (e.g., the territories of Guam, the Virgin Islands, and Puerto Rico, and Korea, Japan,
and Germany).

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