Bio:
Charles J. Duff
Azure AI Engineer, Dynamics 365 & Power Platform Solutions Architect
PROFESSIONAL SUMMARY
Enabling organizations with AI technology and Microsoft and Google industry solutions: Experienced, goal orientated, transformation leader, who specializes in AI, ERP, CRM and across Finance, Manufacturing, Supply Chain, Sales, and Service. Skilled at turning business requirements into innovative, flexible, and secure software solutions tailored to industry and business requirements. Expert in leading solution architecture and design sessions, assisting with configuration, data migration, design documents and troubleshooting. Effective communicator who builds relationships with key stakeholders to work towards common business objectives.
SKILLS & COMPETENCIES
AI and Data Science
ERP/CRM Implementations
Stakeholder Management
Public Trust Security Clearance
Sales and Business Development
Project Management
Fit/Gap Analysis
Agile Methodology
Security (CmmC, SaaS, PaaS)
WORK EXPERIENCE
Dynamics Edge, Inc. a Microsoft Gold Partner & Google Partner 6/2008 - Present
Solutions Architect / Consultant / Developer
Current Projects: - US Federal Agencies – Security Clearance: Public Trust
Department of Commerce – NTIA - Power Platform Architect, SME (Subject Matter Expert)
America Corps – Dynamics 365 CE (CRM) Architect, SME (Subject Matter Expert)
DHS/ICE SWIFT– DHS/TSA FAST -Dynamics 365 (CRM) SME (Subject Matter Expert)
Support for Software Distributors, Large Account Resellers and System Integrators:
Currently support: Carahsoft (https://www.carahsoft.com/dynamics-edge) and Connection (PC Connection)
Wrote the business plan for Ingram Micro to adopt Dynamics 365 product line.
Worked with Tech Date (SYNNEX) to adopt Dynamics 365 product line.
Projects of Interest:
Department of Commerce – NTIA - Power Platform Architect and SME (Subject Matter Expert)
America Corps – Dynamics 365 CE Architect and SME (Subject Matter Expert)
DHS/ICE SWIFT – DHS/TSA FAST -Dynamics 365 CRM Architect and SME (Subject Matter Expert)
HUD – Office of Procurement Management & Indian Bureau – Power BI
National Park Service – SharePoint Modernizations
HPE & HPI – Dynamics AX 2012 Finance, Supply Chain for Worldwide, - Dynamics 365 CE for USA
Naval Criminal Investigative Service (NCIS) – upgrade from SharePoint to Dynamics 365 CE Case Management
The Coffee Bean & Tea Leaf – Finished the Dynamics 365 Finance, Supply Chain, Distribution implementation.
Haws Corporation – Dynamics Finance, Supply Chain and Manufacturing work to go live with ERP
King County, (Seattle) Washington – Dynamics 365 Finance and Supply Chain for County Tax Department
Consumer Financial Protection Bureau Power BI (Data Analytics) Power App & Automate (RPA)workflows
District of Columbia, Dynamics 365 (CRM) Customer Service Workshop for Case Management Services Agency
Linkedin Corporation Dynamics 365 CE Developer training for the current Dynamics Human Resources (HR) App
City of El Paso, TX Power BI High Performance Workshop for Government
US House of Representatives (CAO) Dynamics 365 and Power Apps for Operations Management functions
Becton Dickinson – Global rollout of Data Analytics, finance, operations, and manufacturing (Power BI)
Microsoft Consulting Services (MCS) -Sony Video Games, Dynamics 365 CE Portal, PSA- Dynamics 365 Commerce
Azure AI Engineer, Dynamics 365 & Power Platform Solutions Architect
PROFESSIONAL SUMMARY
Enabling organizations with AI technology and Microsoft and Google industry solutions: Experienced, goal orientated, transformation leader, who specializes in AI, ERP, CRM and across Finance, Manufacturing, Supply Chain, Sales, and Service. Skilled at turning business requirements into innovative, flexible, and secure software solutions tailored to industry and business requirements. Expert in leading solution architecture and design sessions, assisting with configuration, data migration, design documents and troubleshooting. Effective communicator who builds relationships with key stakeholders to work towards common business objectives.
SKILLS & COMPETENCIES
AI and Data Science
ERP/CRM Implementations
Stakeholder Management
Public Trust Security Clearance
Sales and Business Development
Project Management
Fit/Gap Analysis
Agile Methodology
Security (CmmC, SaaS, PaaS)
WORK EXPERIENCE
Dynamics Edge, Inc. a Microsoft Gold Partner & Google Partner 6/2008 - Present
Solutions Architect / Consultant / Developer
Current Projects: - US Federal Agencies – Security Clearance: Public Trust
Department of Commerce – NTIA - Power Platform Architect, SME (Subject Matter Expert)
America Corps – Dynamics 365 CE (CRM) Architect, SME (Subject Matter Expert)
DHS/ICE SWIFT– DHS/TSA FAST -Dynamics 365 (CRM) SME (Subject Matter Expert)
Support for Software Distributors, Large Account Resellers and System Integrators:
Currently support: Carahsoft (https://www.carahsoft.com/dynamics-edge) and Connection (PC Connection)
Wrote the business plan for Ingram Micro to adopt Dynamics 365 product line.
Worked with Tech Date (SYNNEX) to adopt Dynamics 365 product line.
Projects of Interest:
Department of Commerce – NTIA - Power Platform Architect and SME (Subject Matter Expert)
America Corps – Dynamics 365 CE Architect and SME (Subject Matter Expert)
DHS/ICE SWIFT – DHS/TSA FAST -Dynamics 365 CRM Architect and SME (Subject Matter Expert)
HUD – Office of Procurement Management & Indian Bureau – Power BI
National Park Service – SharePoint Modernizations
HPE & HPI – Dynamics AX 2012 Finance, Supply Chain for Worldwide, - Dynamics 365 CE for USA
Naval Criminal Investigative Service (NCIS) – upgrade from SharePoint to Dynamics 365 CE Case Management
The Coffee Bean & Tea Leaf – Finished the Dynamics 365 Finance, Supply Chain, Distribution implementation.
Haws Corporation – Dynamics Finance, Supply Chain and Manufacturing work to go live with ERP
King County, (Seattle) Washington – Dynamics 365 Finance and Supply Chain for County Tax Department
Consumer Financial Protection Bureau Power BI (Data Analytics) Power App & Automate (RPA)workflows
District of Columbia, Dynamics 365 (CRM) Customer Service Workshop for Case Management Services Agency
Linkedin Corporation Dynamics 365 CE Developer training for the current Dynamics Human Resources (HR) App
City of El Paso, TX Power BI High Performance Workshop for Government
US House of Representatives (CAO) Dynamics 365 and Power Apps for Operations Management functions
Becton Dickinson – Global rollout of Data Analytics, finance, operations, and manufacturing (Power BI)
Microsoft Consulting Services (MCS) -Sony Video Games, Dynamics 365 CE Portal, PSA- Dynamics 365 Commerce