HighPoint Digital, a provider of IT and customer experience services for government agencies, announced today the award of a Call Center Support Services subcontract with the Department of Homeland Security Immigration and Customs Enforcement Student Exchange and Visitor Program (SEVP) Response Center.

The SEVP Response Center is the primary interface between SEVP and various stakeholders, including more than one million student and exchange visitors and more than 30,000 school and sponsor users of the Student and Exchange Visitor Information System (SEVIS).

Under contract to Insight Technology Solutions, HighPoint offers state of the art call center support across multiple technical and non-technical disciplines, providing information about SEVP and its processes, assistance via telephone and email, and more advanced services to stakeholders who have issues using SEVIS. The call center supports nonimmigrant foreign students; program officers from colleges, universities, and vocational schools; and state, local and Federal government officials.

“HighPoint is honored to support the more than one million international students pursuing academic and vocational studies in the United States,” said Mike Spagna, HighPoint Vice President of Civilian Operations. “We look forward to continuing to provide top notch quality assurance and customer support, using our industry knowledge and technical capabilities of various modes of multi-channel communication mediums to triage, process, and improve stakeholders’ experience.”

The five year contract, awarded to Insight Technology Solutions, LLC under the CIO-SP3 SB contract vehicle, is valued at $19M.

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