Leesburg, VA –eTel was awarded a competitive contract to support the IRS in developing a Service Management strategy and execution plan to modernize IT operations through adoption of service management leading practices and technologies to automate, provision, and deliver services for the IRS customers and users. Achieving the strategy will increase public confidence in IRS technology services, enable the workforce of the future, and modernize & enhance IT operations, which includes providing the IT organizations with full visibility into their environment, enabling proactive discovery of issues, and enabling faster service restoration.
“eTel was chosen to support the transformation of service management platform based on our deep expertise of the IRS technology platforms and institutional knowledge of the IRS ecosystem and technical culture,” said Rahul Kakar, Executive Vice President of Professional Services. “eTel has spent more than a decade engineering, maintaining, and modernizing systems and solutions across all the IRS IT ACIO areas. We are excited to support the new service management strategy that will modernize, enhance, and improve the IRS workforce to better serve US citizens.
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