NASA RFI: Technology Advancement and Mission Services (TAMS)

Notice ID 80TECH23RFI0004

The IV&V Program is comprised of six offices: Office of the Director (OOD), Strategic Communications Office (SCO), IV&V Office (IVVO), Safety and Mission Assurance (SMA) Support Office (SSO), Program Support Office (PSO), and Technology Advancement and Services Office (TASO). The IV&V Program organizational chart is shown in Figure 1.1. Products and services associated with this PWS will provide cross cutting support across all IV&V Program. This will include support for both the office environment and laboratory environments. This will include support for classified national security information (CNSI) systems, infrastructure, and facilities up to TS/SCI.

PERFORMANCE WORK STATEMENT STRUCTURE

Within this framework, the Contractor’s responsibility is to provide secure IT services to meet the requirements as defined by the government in this PWS. The PWS consists of the following sections:

1. Contract Management: These services include program management, financial management, logistics, contract phase-in/transition management, procurement, physical security management, safety, health & environmental management, quality assurance and management, program integration, other interface points, and contract and subcontract administration.
2. Innovation Services: These services include continuous improvement for ongoing effort to enhance the efficiency and effectiveness of the provided services. Innovation services also include migration of legacy implementations to Agency provided offerings when those offerings meet mission requirements as well as customized implementation(s) where needed.
3. Service Management: Services and operations align with an industry standard service management framework (specific framework to be proposed) to foster transparent, structured, measurable, repeatable, and improving architecture and practices that enable mission objectives and add value to the overall organization.
4. IV&V Mission Services: Mission services include mission specific network services, voice services, data/compute services, collaboration services, and cable plant services. These mission services include the operation and maintenance of mission data centers and analyzing data center performance against IV&V procedures, NASA policy, and Office of Management and Budget (OMB) directed performance metrics, as well as the facilitation of broad adoption of commercial cloud computing within IV&V through the Computing Services Program’s Enterprise Managed Cloud Computing (EMCC) capability. Delivery of mission services will be a combination of:
   1. Coordination and brokering of services provided through NASA enterprise and institutional offerings.
   2. Design and implementation, when necessary, of localized solutions where enterprise and institutional offerings do not meet mission needs.
   3. Data center management:
      1. Data Center IT Services – Facility and capacity planning/management, asset management.
      2. Data Center Co-Location Services
      3. Co-Location of customer computing infrastructure, including data center network access.
      4. Install, move, add, and change (IMAC) customer hardware inside co-location facility

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