Notice 68HE0923R0027
This document is a Performance Work Statement (PWS) for a performance-based support services contract for the provision of non-personnel services to provide Information Technology (IT) Support Services. The purpose of this PWS is to describe the performance objectives for the Environmental Protection Agency’s Multi-Regional Information Technology Support Services for the Environmental Protection Agency at multiple EPA Regional sites nationwide.
Information Technology Services is broadly defined as computing, telecommunications, and information services. The SP shall support EPA’s Multi-Regional Information Technology Support Services (MRITSS) needs in the following three functional areas 1) General Requirements, 2) Regional IT Support Services, and 3) Ancillary IT Services, which are detailed in Section 3: Performance Objectives and Measures.
The scope of IT support provided under this PWS will be limited to Federal employees, support contractors and EPA special program personnel who occupy Federal space and/or require the same IT support as the Federal employees. The EPA has a highly mobile workforce and service support shall include support for remote users working outside of EPA operated facilities and may not be connected directly to the EPA Network. The SP shall provide IT support services with a customer-oriented approach. Information on the IT users across EPA regions is presented in TE 2-1: Users by Regional Office/Physical Location…
The general requirements section outlines activities that will be completed by the SP for a majority of the Task Orders issued under this contract. The activities in this section include:
3.1.1 Regional Information Technology Management Support
3.1.2 Security Requirements
3.1.3 Project Management, Monitoring and Reporting
3.1.4 Task Order Closeout
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