IRS RFI: Taxpayer Experience and Intake – eServices and ICCE Systems Support Services

Notice ID: 24-013-OITA

The IRS has increased focus on the creation and reuse of Common Services to enable additional business capabilities. To support this effort, the Common Business Services (CBS) development section develops and maintains enterprise level, entity services which can be used to support Applications Development (AD) applications requiring the update of legacy and modernized data stores while maintaining Enterprise Life Cycle (ELC) compliance. CBS is following the Common Services Development Life Cycle (CSDLC). Current CBS infrastructure is Linux/JBoss EAP (Enterprise Application Platform) 6.6 with FUSE 6.2 with supporting Oracle databases.

The eServices (eSVC) which are set of web-based taxpayer support systems/application allowing taxpayers to do business and compliance with tax requirements with the IRS; and the Integrated Customer Communications Environment (ICCE) and FATCA which are group of web and phone applications allowing taxpayers to do business and compliance with tax requirements with the IRS using self-service features. The support will include O&M and DME activities of eServices and ICCE application and legislatives changes related to these systems.

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