Notice ID: PSC-OD-PMO-PSC337012
Established in 1995, the U.S. Department of Health and Human Services (HHS) Program Support Center (PSC) was created to provide a centralized support organization for HHS and other federal agencies. Over the years, PSC has expanded its services to include a range of administrative and operational support functions, such as financial management, occupational health, , real estate, logistics, and myriad other operational services including physical security and personnel suitability services. Today, PSC operates as a full-service shared services provider, under three portfolios (Financial Management, Federal Occupational Health and, Real Estate and Logistics) delivering high-quality and cost-effective support to help agencies meet their goals and objectives. With a dedicated workforce and a commitment to innovation and excellence, PSC has become an essential partner for agencies across the federal government.
The Purpose of this requirement is for PSC to procure subject matter expertise to directly support the Director on key activities to enhance mission performance, business execution, operations management, stakeholder engagement, customer satisfaction, and Information Technology (IT) modernization.
Requirements include:
- Workforce Strategy Development
- Service Catalog Modernization and Governance Framework
- Assessment and Enhancement of Standard Operating Procedures (SOPs) and Desk Guides
- Program Management Support and Emerging Strategic Activities
- Communications and Change Management Activities
- Executive Secretariat and Audit Response Management
- Action Officer Support for the Office of the Director
- Assess and Develop Service Desk Architecture
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