HHS RFI: IT Support (Engineering, Operations and Asset Management) on Alliant 2 – NGITS Recompete

Notice ID: 75P00124B00001

While the below RFI was not associated with a single specific requirement, the Government is re-activating the RFI in order to provide general notice of a related potential acquisition for Engineering support.  The solicitation for engineering support is anticipated to be released around August 19, 2024, on an unrestricted competitive basis beneath the Alliant 2 vehicle.

This RFI serves to conduct market research with industry to help shape the IT requirements for the potential acquisition. The scope of this RFI encompasses IT services across multiple customer groups within HHS. The potential acquisition would cover a wide range of IT responsibilities, including Engineering, Operations, and Asset Management.

C.1 Engineering:

Engineering operates at the intersection of operations optimization and technical expertise. Tasked with ensuring adherence to HHS Enterprise Performance Life Cycle (EPLC) guidelines, Engineering manages task order outcomes in alignment with OCIO-Ops, manage technical customer service requests (CSR) and oversee accurate billing and invoicing. Engineering scope encompasses network engineering, security protocol implementation, endpoint integration, data center operations management, and disaster recovery planning. Through experience in virtualized test lab engineering and messaging system optimization, Engineering bolsters HHS’ communication and operational efficiency, always maintaining compliance with federal acquisition standards and ensuring the infrastructure’s secure and efficient function. Specific task areas within Engineering include:

Management: Encompassing a diverse range of responsibilities, from integrated reporting and customer service administration to configuration management, the goal is to seamlessly orchestrate all facets of operations in alignment with HHS EPLC policies.

Infrastructure Engineering: In compliance with HHS OCIO-Ops standards, this task area encompasses a range of services from comprehensive infrastructure engineering to endpoint integration, ensuring effective data transmission, security compliance, and efficient system operations.

Business Productivity: In alignment with HHS’s EPLC guidelines, this task area is dedicated to enhancing communication, collaboration, and operational efficiency through services ranging from messaging system optimization to the integration and support of cloud-based business collaboration solutions.

Engineering Test Lab: In alignment with HHS standards, this task area concentrates on delivering expert virtualized test lab engineering support, emphasizing design, testing, and user guidance to ensure optimal performance and efficacy.

Infrastructure Operations: Anchored in Federal and HHS directives, this task area focuses on ensuring seamless and secure infrastructure operations, from the robust management of OCIO-Ops production systems to comprehensive oversight of data center functionalities, while upholding data security, integration, and performance standards.

C.2 Operations:

Operations ensures the seamless management and support of HHS’s technological and support infrastructure. This encompasses a range of functions from procurement and asset management to service desk and call center operations, all meticulously tailored to address the dynamic needs of HHS personnel and stakeholders. With a focus on remote management, security, and responsive support, Operations aims to guarantee efficient and secure technology integrations, while maintaining compliance with HHS protocols and Federal mandates. Additionally, Operations provides comprehensive lifecycle support for production systems, proactive monitoring, daily operations, system deployment, and integration, all aimed at aligning HHS’s infrastructure with objectives and compliance standards. Operations’ endeavors culminate in enhancing cyber security measures, maintaining service reliability, and offering real-time alerts and comprehensive reports to ensure optimal operational performance. Specific task areas within Operations include:

Customer Support: This task area focuses on the comprehensive management of HHS’s technological and support infrastructure, this task encompasses an array of services from general asset and procurement management to specialized service desk, call center, and security functions, all tailored to meet the dynamic needs of HHS personnel and stakeholders.

Infrastructure: This task area focuses on the comprehensive support and management of HHS’s infrastructural assets. It encompasses total lifecycle management, daily operational activities, system deployments, and integration efforts, ensuring alignment with HHS’s objectives and compliance with Federal mandates…

More here.

🔊 Listen to Story