Armed with recent experience with the United States Digital Service in the Executive Office of the President, where she directed the Facing Financial Shock Portfolio, this leader takes on a new role.
Alicia Rouault is bow listed as a Chief Technology Officer at HHS.
Alicia shared:
Today, I start my next chapter as the Chief Technology Officer at U.S. Department of Health and Human Services (HHS), where I’ll be joining an outstanding circle of technology leaders, including our new Chief AI Officer, Meghan M. Dierks, MD, FACS, our new Chief Data Officer, Kristen Honey and Steven Posnack, our Principal Deputy Assistant Secretary for Technology Policy at Assistant Secretary for Technology Policy.
Together we’ll be building out a new Office of the Chief Technology Officer at HHS, charged with leading HHS’ digital strategy and digital services for HHS programs, developing HHS data policy, anticipating emergent technology and data needs, and coordinating innovation across HHS programs to encourage experimentation, R&D and adoption of new technology.
🚀 On Friday, I wrapped up three and a half years at the White House’s United States Digital Service. It has been an immense privilege to work alongside such incredible technology leaders and public servants.
At USDS, I worked on some of our country’s most complex service delivery challenges (modernizing unemployment insurance, implementing changes to Medicaid after COVID, and improving income verification and identity proofing across human services programs). In my work, a common pattern emerged: behind these government services were thousands of committed public servants, fighting with legacy systems in various stages of modernization. These systems often serve as the first and only interaction the public has with the government. Within these systems are choices defining how public policy gets translated into code, and how new policies get adopted into fixed systems not designed to withstand change. While countless challenges remain, – like interoperability of data across programs or basic customer experience improvements that will save time and make our programs more efficient – I am inspired by and hopeful about the growing number of USDS colleagues who are choosing to stay in government and continue this essential work to improve service delivery.
🩵 My time with USDS been the hardest and the most impactful I’ve had in government service. There has been no greater mission in my career. The partnerships, friends, and experiences will forever be the highlight of my career. In the words of Owen Seely “USDS is a beacon of hope in a sea of seemingly impossible challenges. There is no place like it.” Please consider joining for a tour of duty (https://www.usds.gov/apply). We need you!
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