FEMA RFI: Crisis Management System

Notice ID: 70FA3124I00000013

General Requirements

• FEMA requires vendor-supported cloud-based commercial-off-the-shelf (COTS) System as a Service (SaaS) product that is compatible with the existing crisis management system. FEMA requires this system to be hosted in a FedRamp High certified cloud-based environment at the time of award.
• The system shall have mass alerting and workflow notification capabilities via multiple modalities including email, SMS, voice, and mobile application. Alerting must be capable of being fully automated based on conditions and workflows within the system.
• The system shall provide for a library or collection of readily available off-the-shelf process workflows and features that can be used immediately, and/or further configured to support government requirements.
• The system must support and facilitate the interoperability among other incident event crisis management systems.

Platform Requirements

• FEMA will be responsible for providing networking and network security support required to facilitate integrations, Data Migration, and end-user access to Contractor SaaS Software components from the FEMA Network.
• The system must provide bi-directional data sharing capabilities with other intra- and inter-agency offices. The system must provide secure chat, file sharing, and workflow connectivity across agency domains in a FedRAMP High-hosted platform, as authorized to facilitate the flow of information.
• The system must be available in secure single-tenant structure, not multi-tenant, to provide for increased security, dependability, and custom configuration potential.
  • Security: A single agency and a dedicated federal server set contained on secure hardware being used by a credential group of government employees and contractors eliminates the risk of outside breach.
  • Dependability: With an entire environment dedicated to one agency, resources are abundant and available anytime.
  • Custom Configuration: Control over the entire environment allows for configuration customization and added functionality.
• The platform shall utilize open Application Programming Interfaces (API) to provide the maximum flexibility and adaptability to integrate with most third-party applications/systems.
• The system administrators must have the ability to configure custom workflows via low-/no-code tools provided by the vendor…

More here.

🔊 Listen to Story