DOJ RFI: Office of the Pardon Attorney (PARDON) Case Management System (CMS) Modernization

Notice ID: JMDPSS-250123

PARDON seeks a strong industry partnership to deliver superior application or solution that support our efforts to modernize our existing case management capabilities.

PARDON Case Management High Level Requirements:  In addition to the ECRD system currently used, any new application must also:

• Deliver superior and continuously improve customer experience with help desk services.
• Improve performance, strengthen information security, increase IT agility, while maintaining compliance and decreasing risk.
• Leverage data (i.e., on performance, trends, and incidents) to proactively address emerging issues and continuously enhance the customer experience.
• Support content management and discovery
• Facilitate continuous innovation that improves services and maximizes value; streamlines processes, institutionalizes procedures, and leverages a shared infrastructure.

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