Notice ID: HE125425QE057
The Department of Defense Education Activity (DoDEA) seeks a Substitute Caller Automation Software Solution to streamline the process of assigning substitute or temporary personnel. The goal is to increase operational efficiency, reduce administrative workload, align substitute placements with scheduled lesson plans, and ensure timely communication with substitutes.
Scope. DoDEA requires an Automated Substitute Software type to include licenses and technical support to implement and maintain at two different DoDEA regions, Southeast District with 10,310 students and the Mid-Atlantic District with 9,509 students. This is a base year plus 3 additional option years.
Objectives. The Contractor shall provide DoDEA with all services and support to integrate an automative substitute vacancy system. The contractor shall achieve the following objectives:
- Deliver a secure, reliable, and user-friendly platform to automate substitute outreach and placement.
- Automated Outreach: Use predefined rules to contact qualified substitutes via phone, text, email, or app notifications in real time.
- Dynamic Matching: Match substitutes to assignments using criteria such as certification, availability, and location.
- Dashboard Interface: Provide an intuitive interface for managing substitute pools, tracking assignment statuses, and setting communication preferences.
- System Integration: Seamlessly integrate with existing HR, scheduling, payroll, and attendance systems.
- Mobile Access: Support mobile functionality for both administrators and substitute personnel.
- Analytics & Reporting: Offer real-time insights into substitute activity, fill rates, and system usage.
- Security Compliance: Ensure the system meets federal information security standards and passes the DoDEA IT Cyber Cloud Questionnaire.
- Multi-Channel Communication: Enable outreach through multiple channels (voice, SMS, email).
- High Availability: Maintain minimal downtime with reliable performance and timely technical support.
- Training & Support: Provide comprehensive training materials and conduct user training sessions.
- Long-Term Support: Offer technical support and software updates
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