Notice ID: 70RTAC25RFI00002
It is imperative that the IT support services meet DSS 3.0 objectives by demonstrating sound processes and proven best practices. The overarching objectives that will be met in the implementation of DSS 3.0 are as follows:
Objective 1: Survey and evaluate, identify, and describe quantifiable, defined enhancements throughout the course of the contract to improve the service delivery while promoting efficiencies, decreasing cost and risk to the Government, without a break in service.
Objective 2: Execute an IT service delivery model that meets or exceeds HQ service level agreements. Smoothly implement approved enhancements that will meet future service level objectives while maintaining sustainable, standards-based technologies.
Objective 3: Provide central program management activities and general contract management services to achieve the cost, schedule and performance goals specified under the contract and achieve the previously stated objectives.
Objective 4: Transition to a flexible and zero-touch regional customer support experience
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