The Department is hiring Dana Chisnell to lead the Customer Experience office. An internationally recognized expert in plain language, forms design, and user experience design, Ms. Chisnell brings decades of leadership experience in design and technology from across all levels of government, academia, nonprofits, and the private sector.
“I am thrilled to join the talented teams working across DHS in expanding and increasing customer experience capabilities and capacity,” said Ms. Chisnell. “DHS interacts with the public more often than any other agency, so it’s critical that we build equity and reduce burden for both internal and external customers.”
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