Treasury US Mint RFI: Information Technology Directorate (ITD) Support Services IDIQ

Notice ID:  RFI-USM-24-089

The purpose of this Performance Work Statement is to define the Application services required to support Application operations, changes, upgrades, enhancements, development, modernization, and application projects of the United States Mint. The contractor shall collaborate with United States Mint and their other contractors as defined in in individual task orders issued against this IDIQ contract.

The United States Mint’s Information Technology Directorate (ITD) is responsible for providing bureau-wide information technology services, supporting approximately 1,600 bureau employees and contractors. ITD supports the bureau’s mission by transforming how knowledge, technologies, and capabilities are utilized to achieve the United States Mint’s following strategic objectives:

1. Foster a safe, flexible, diverse, and engaged workforce
2. Improve enterprise management and governance
3. Integrate technology into operations and support lines

ITD is looking to establish relationships with Application Service Providers to maximize the opportunity for success through the following program objectives:

• Provide program management oversight on the integrated approach
• Collaborate on ways of raising customer service levels and a shared commitment to the best interests of ITD’s customers drawing on the strengths of each organization in an effort to achieve the highest level of customer service and satisfaction
• Provide and perform an established quality approach to manage stakeholder concerns and minimize and resolve identified issues
• Deliver performance that complies with industry standards, guidelines, and Treasury/United States Mint specific guidance, etc.
• Engage stakeholders and partners with customers and other contractors in collaborative environments to produce results
• Utilizes risk management techniques and processes to ensure performance objectives are met
• Continuously improve performance, functionality, usability of applications
• Employ change management tools and techniques to benefit the mission and recommend streamlined approaches that equate to potential cost savings
• Provide requirements gathering activities, requirements traceability, and alignment to mission
• Consider automation on all performance, including incorporating tools that facilitate increased efficiency regarding development, testing, deployment, and error detection and correction through all operations and maintenance activities
• Provide qualified contractors with skills and/or certifications that are current, relevant and required according to United States Mint and Industry standards
• Provide adaptability and surge capacity to transition to and perform in United States Mint’s IT mission and/or manufacturing environment; and
• Develop and/or update and maintain other information system documentation, including but not limited to System Security Plan, System Inventories, Configuration Management Plan, Contingency Plan, Risk Impact Assessment, and Plans of Action and Milestones (POA&Ms) as needed and as applications and services are added, significantly changed, or removed.

The main objective of this contract is to obtain a full range of Application services to ensure that the United States Mint meets its Strategic Objectives consistent with United States Mint policies and industry best practices. These services include mission support Application services that cross all directorates in technical and operational capacity that will enable the United States Mint to fulfill mission-critical functions. The United States Mint requires Application services that:

• Sustain and expand the use of current software and applications
• Increase business effectiveness and automation through the effective use and adoption of systems by leveraging new technologies and applications, best practices, and software;
• Create new applications and introduce new technologies as they emerge;
• Give expert assistance in configuring and managing the United States Mint’s software, and applications, in training users, and in improving systems and application security;
• Facilitate business change and flexibility by architecting, designing, and developing solutions that enable the rapid realization of new or changed requirements;
• Protect the business by ensuring that systems, applications, data, and practices are secure;
• Measure and continually improve customer service and satisfaction;
• Maintain compliance with Treasury and United States Mint policies and regulations, industry best practices, and United States Mint security compliance standards; and
• Ensure transparency for end users and stakeholders for transitions from United States Mint owned/operated systems to cloud services.

While the variety and scope of required services are known, the specific definition of how those services are to be completed over the coming years is unknown. The continuing emergence and rapid adoption of new technologies by Government agencies strongly suggests that the very nature of digital enterprise service tasks will not necessarily resemble that of prior years. Large-scale systems integrations, new applications, and the integration of and modifications to current systems could have a significant impact on types and levels of application services to be performed. The scope of this contract also includes applications associated with the potential acquisition of hardware, software, and other equipment to support the bureau’s needs.

The performance period for this contract is sixty (60) months from date of award.

Read more here.

🔊 Listen to Story