USPS Draft RFP: OIG OCIO Support Services IDIQ

Notice ID:  6HQOIG-24-A-0006

As defined at the task order level, the Supplier must provide support services to the USPS OIG to support the following areas:

4.1 Software & Data Engineering Directorate

The Software & Data Engineering Directorate is comprised of two teams: Application Services and Enterprise Data. Application Services develops and maintains custom .Net applications for the agency, including the suite of investigative tools as well as applications used by the Office of Audit and Research and Insights Solution Center (RISC) for tracking project milestones and evaluating quality. These applications are:

• Investigations Suite o Hotline (complaint tracking/routing)
  • CRIMES (case management)
  • PEET (evidence tracking)
  • Support Services (requesting investigative support such as Tech Ops or Polygraph)
  • OI PES (performance)
• Audit Projects Module (APM)
• PAPERS (RISC tool for tracking White Papers)
• Prospective Project Repository (PPR) …

4.2 IT Operations Directorate

The IT Operations Directorate is comprised of engineers and infrastructure experts who are responsible for managing and operating the OIG IT infrastructure to support voice and data services to over 95 current OIG sites across the country.  IT Operations supports remote connectivity from almost anywhere.  The OIG’s workforce is provided with laptop computers, tools, and wireless computing devices to allow them to connect to the OIG network from wherever they are working.  The IT infrastructure elements include:

• Data and voice wired and wireless networks
• Enterprise servers and storage
• Remote access and computing
• Mobile Device Management
• Enterprise Application Management
• Client support services …

4.3 IT Security Office

The IT Security Office is responsible for OIG information security policies, procedures, and services to protect the confidentiality, integrity, and availability of our Information Systems.  The OIG’s information resources are sensitive assets and are critical in the performance of its mission.  The IT Security Office provides services to help safeguard the information resources that are entrusted to the OIG to protect. The OIG has a mobile workforce of over 900 personnel at more than 95 locations and, as such, presents additional information security challenges within the OIG’s hybrid IT infrastructure.  Defense-in-depth security strategies are …

4.4 Enterprise Services Directorate

The Enterprise Services Directorate consist of two teams: the Business and Finance Team and the Service Desk. The Business and Finance Team serves as mission support for the CIO, comprising a diverse group of individuals united in the common objective of ensuring the seamless operation of the CIO’s functions. This team is tasked with overseeing the agency’s largest operational budget and managing 60+ contracts. They prepare comprehensive reports and documentation on accounting transactions for review by CIO leadership, ensuring the accuracy and maintenance of records. Additionally, they collaborate with other CIO directorates to forecast spending over the next five years …

4.5 Enterprise Business Solutions Directorate

Enterprise Business Solutions supports the agency through the following services it provides:

• Design and develop solutions and systems to meet the mission of the OIG by utilizing Microsoft Power Platform and SharePoint Online
• Utilize Microsoft Power BI and dashboards to collect, integrate, analyze, and present our organization’s data

4.6 Research and Insights Solution Center

The Research and Insights Solution Center is the Chief Data Office and Research component of the OIG. RISC’s primary objective is to support the core mission of the agency by providing comprehensive analytical services and research products to OIG’s auditors, investigators, senior leaders, and stakeholders.

RISC is further organized by product teams who focus on analytics, data management, analytics platform support and enablement, research, and project and budget management. The roles that support these teams include data scientists, data analysts, programmatic subject matter experts, geographic information system professionals, data engineers, customer experience specialists, research specialists, economists, and public policy analysts.  RISC utilizes a wide range of knowledge, expertise, and creativity to facilitate the OIG’s data analytics and research work and utilize cutting edge technology and research strategies to add significant value to investigations, audits, and Postal Service stakeholders by:

• Designing analytic and research products that are timely, accurate, and intuitive to provide insights into Postal Service operations and create efficiencies for the OIG
• Applying advanced analytical techniques to generate high quality leads and facilitate the work of auditors, investigators, and other stakeholders …

The period of performance is outlined in the line item schedule of the IDIQ award and the task order(s).  The IDIQ contract will have an ordering period of performance of five years.  There are no option periods on the base contract.

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