Navy Sources Sought: Training Center for Seabees Facilities and Engineering IT Support and Services

Notice ID:  20240002992

Sources Sought posting for IT Support and Services requirement in support of The Center for Seabees Facilities and Engineering Detachment, Fort Leonard Woods, MO.

The Center for Seabees Facilities and Engineering Detachment, Fort Leonard Woods, MO is requesting contract services for information technology. The services being requested are to be provided at Center for Seabee and Facilities Engineering (CSFE) Learning Detachment Fort Leonard Wood (DFLW), MO is the primary training facility for the Seabees. Training conducted is year round and consists of classroom and field training that incorporates the building techniques taught along with hands on application through actual building projects from a start to finish concept. Manning at DFLW consists of civil service and military personnel augmented with contractor support that provides administrative support services required to accomplish the mission.

The contractor shall provide Information Technology support to CSFE Detachment Fort Leonard Wood (FLW), Missouri. The contractor will serve primarily as the Activity Contract Technical Representative (ACTR)/ Navy Marine Corps Intranet (NMCI) Liaison for CSFE Det FLW and will provide local IT support for all network and/or information technology-related equipment, issues, information assurance/network security, and equipment/assets for the detachment. There may be occasions where the contractor may have to travel to other Learning Sites to perform tasking or training similar to those listed within this Statement of Work (SOW). When this happens, all transportation expenses and per-diem costs associated with travel will be paid by the government. Duties will include:

• Asset management: to include all move/add/change requests for hardware and software requirements. Assist in the transition of workstations and associated equipment per established NETC/NMCI standards and procedures.
• Inventory control: to include managing, updating, and controlling the inventory of all command software licenses, CLIN items, and hardware devices such as computers, monitors, mobility devices (phones, laptops, tablets, etc.), peripheral devices, cameras/surveillance/VTC equipment, single and multifunction devices, and other related technology equipment. NETC NMCI databases of inventory will need to be constantly maintained to reflect the location and status of all command assets and user status.
• Account management: to include all move/add/change requests for user accounts, distribution groups, and network access permissions.
• Information Assurance/ Network Security: The user will serve as the command’s Trusted Agent, processing user SAARs for accuracy and network access requirements, ensuring network and data access to all users and personnel throughout the command, mitigating IA violations as directed by higher-level ISSO/ISSMs, and maintaining access control principles such as need-to-know and least-privilege as it pertains to all command share drive data and access restrictions.
• Mobility support: Provide site mobility support to include contract requirements, device purchase requests, upgrades, DRMO, configurations, setup, and troubleshooting assistance. Assisting with and performing required security updates, software patches, or uploading or changing of device content on-site mobility devices.
• Social Media maintenance- to include the updating, creation, changing, and management of current command social media pages, information technology displays, media/internet pages, and updating the information as needed.
• Required Meetings/Training- The position requires attendance at regularly scheduled NETC, NMCI, and CSFE LS meetings.
• Attend local staff meetings and briefings as the IT representative, as needed.
• Troubleshoot and resolve user, software, hardware, and network-related issues. The contractor will work hand-in-hand with NMCI remote personnel regarding necessary corrective/maintenance actions, including, but not limited to, troubleshooting, testing, repairing, replacing, upgrading, installing, configuring, and maintaining command software, hardware, and network assets.
• LAN/Hardware configurations- Provide technical support on the operation and administration functions associated with LAN configuration. Troubleshoot, maintain, and test LAN hardware using testing gear and diagnostic tools, tracing and repairing outages, and installing/maintaining cabling including patch panels, hubs, and terminations.
• IT Procurement Request (ITPRs) and Purchase Request (PRs) submissions- Identity, research, and obtain the required quotes. Will submit ITPRs and PRs for repair/replacement parts, hardware/software purchases, peripherals, and other IT-related requirements as directed by the site N4/N8.
• Provide on-site software/hardware integration support for all NETC buildings, and legacy networked systems …

The period of performance is a base year plus four option years.

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