In a significant move within the IT and Customer Experience industry, HighPoint Digital, Inc. is excited to announce the promotion of Jay Jones from President to Chief Executive Officer. This change marks a new chapter in HighPoint Digital’s story of innovation and excellence in service to the Federal Government.
“Jay has been a cornerstone in our journey towards excellence,” said Ben Lanius, Chairman and founder of HighPoint Digital. “His promotion is a reflection of his unwavering commitment and the trust we place in his vision for HighPoint Digital’s future.”
Jones, a retired Army Colonel, first joined HighPoint Digital in 2021 as Chief Growth Officer. He was promoted to President in 2023, and his tenure has been marked by a series of successful initiatives that have broadened the company’s horizons in several key areas. He has led the formation of several strategic partnerships, resulting in enhanced solutions for the company’s government customers. He also oversaw the re-launch of the company’s website and refreshed branding to better reflect the work the team is doing in support of federal customer experience efforts.
“It’s an honor to step into the CEO role and to lead HighPoint Digital through the evolving landscape of IT and customer experience,” Jones remarked. “I am eager to continue our mission of delivering exceptional service and to drive the innovation that our clients expect from us.”
Under Jones’ leadership, HighPoint Digital reaffirms its dedication to its core values of agility, innovation, and an unparalleled customer experience. The company looks forward to a future of growth and continued partnership with the Federal Government.
Headquartered in Indianapolis, HighPoint Digital is a privately held company that specializes in streamlining the integration of people and processes with technology for government and civilian clients. Its comprehensive suite of services ranges from contact center support and training to learning management and grants management solutions.
Learn more at www.highpointdigital.com.
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