IRS digs out from pandemic-era challenges, but struggles on some hiring goals, watchdog tells Congress

The Internal Revenue Service is answering more calls and providing help to taxpayers at levels not seen since the start of the COVID-19 pandemic.

But the National Taxpayer Advocate, in her annual report to Congress, is telling the IRS that “business as usual” isn’t good enough, and that the agency needs to keep improving its level of service to the public…

Read the article here.

Source: IRS digs out from pandemic-era challenges, but struggles on some hiring goals, watchdog tells Congress. By Jory Heckman, January 10. 2024. Federal News Network.

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