Army RFI: PEO Helpdesk Support Services

The contractor will provide the following IT Support Services:

1. Collaboration and Communication Tools
   1. Provision of licensing and support mechanisms for email, instant messaging, video conferencing, and document sharing.
2. Information Management Office (IMO) Support
   1. Coordinate service definitions, manage oversight, offer guidance, and plan IT/IM requirements.
   2. Serve as the strategic partner for IT/IM coordination among the PEO, Network Enterprise Center (NEC), IMCOM Directorate-Readiness (ID-R), and IMCOM G6.
   3. Create, track, and manage SIPR token and account enablement requests for the PEO.
   4. Coordinate support of Commercial Solutions for Classified (CSfC) laptops and DoD Mobility Classified Capability Secret (DMCC-S) phones with owning organizations.
3. End-User Computing and Mobility
   1. Oversee the management of desktop, laptop, and mobile devices.
   2. Support bring-your-own-device (BYOD) initiatives.
   3. Install and maintain software and hardware components.
   4. Address break-fix and device replacement requests from the PEO Front Office, APEOs, and PMOs.
4. Cybersecurity Support
   1. Collaborate with Cyber and Program Management Office Operations to address vulnerabilities and resolutions pertaining to tasking or operation orders.
   2. Work with NEC on cybersecurity incidents, including data spillages, malware, and phishing.
   3. Coordinate with NEC on software patching and testing.
5. IT Training and Education:
   1. Provide training regarding IT tools, systems, and best practices.
   2. Promote digital literacy and an ethos of continuous learning.
   3. Ensure that the workforce adheres to annual training and agreement requirements necessary for maintaining network accounts.
   4. Disseminate periodic communication to the workforce regarding key actions related to computing equipment and processes.

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