Notice ID: 75H70125R00030
The Indian Health Service (IHS) is conducting a SOURCES SOUGHT/REQUEST FOR INFORMATION as outlined in FAR 15.201(c)(3) to gain knowledge of interest, capabilities, and qualifications of firms especially small businesses…
This scope provides support for the implementation of GIS within the OEHE Program through tasks including, but not limited to, development and maintenance of feature service schemas, quality assurance/quality control, policy and guideline development support, apps and tool development, maintenance of the portal sites page, technical support, resource development, and training. The IHS has a separate technical support contract to operate and maintain the GIS infrastructure and provide limited support services including publishing enterprise services, development of field map applications as requested, and other technical assistance (including coordination with other support vendors) as needed.
Interested contractors shall possess the capacity, capability, and expertise to execute the following tasks:
GIS Program Manager: The GIS Program Manager, or their designee, shall serve as a technical expert on the Management Team that meets monthly to discuss implementation, support issues, versioning strategies, hardware challenges, software portfolio recommendations, trainings, templates, user manuals, and all other issues related to GIS products within IHS.
Help Desk: The intent of the help desk to provide timely support to IHS GIS users experiencing technical problems or that have hit a roadblock to designing or using IHS GIS products. The Vendor shall server as the primary help desk contact and gatekeeper. Vendor shall route any technical problems with the portal or feature services that need to be addressed by IHS OEHE portal admins or IHS personnel to the correct contacts and shall follow-up with the alternate support provider and ticket requester to ensure that the ticket has been resolved. Contacts to be provided after award of contract.
The help desk shall be staff with subject matter experts in GIS workflows and software within the IHS ESRI software portfolio.
Training Resources: Training resources includes the creation and/or execution of competency development opportunities including, but not limited to two-hour virtual training workshops, four-hour periodic advanced virtual workshops, multi-day trainings, and YouTube style short videos.
Data Conversion: Convert existing legacy files (e.g., CAD drawings, PDF documents, pictures) from their current formats into an existing IHS GIS database with predefined layers and attributes …
The period of performance of this proposed IDIQ is anticipated to be one base year and four (4) one-year options, five (5) years in total. Orders for the above tasks will be placed in accordance with terms and conditions of the IDIQ.
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