Notice ID: N001892025012
Contractor support is required for the following requirement:
The USNCC requires an industry systems integrator with DOD/DON and Higher Education IT experience to support its education systems and programs with students.
The contractor must integrate, configure, customize, and maintain a scalable eLearning ecosystem able to support the full student lifecycle for 25,00 enrolled students per year, including SaaS Student Information System (SIS), a Learning Management System (LMS), Articulation Database (ADB), College Source Transfer Evaluation System (TES), MuleSoft, Data Warehouse (DWH), Reporting tools, and a Student Portal (CRM and CMS), along with various sub-systems and supporting system interfaces with Department of Defense (DoD) and Department of Navy (DoN) systems such as Defense Manpower Data Center (DMDC), DISA Global Federated User Director (GFUD), Joint Services Transcript (JST), as well as numerous public and private university partners.
Additionally, the contractor must develop and optimize complex scripts, queries, manage security, workflows, and system configurations to ensure seamless automation, optimal performance, and robust data integration across multiple systems and multi-cloud environments. Moreover, the contractor must implement cutting-edge technologies to keep the ecosystem at the forefront of innovation and apply best practices in the student lifecycle. This includes leveraging technology to enhance student retention, increase enrollment, minimize attrition, and enable efficient tracking of degree audits. Business processes, automations, data integrations and data measures must be of sufficient quality, completeness and accuracy to enable the USNCC to efficiently support the student population with a reduction in manual workload and in a fiscally responsible manner.
A Firm Fixed Priced (FFP) non-personal services contract is anticipated that will consist of a one-year base period and four, one year option periods. It is anticipated that this requirement will utilize both FAR Part 12 and FAR Part 15 procedures.
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