NATO Presolicitation: Enterprise Identity Access Management Service (EIDAM) – User Account Lifecycle Management Outsourcing

Notice ID: IFB-CO-42421725-EIDAM

The NATO Communications and Information Agency (NCI Agency) intends to issue an Invitation for Bid (IFB) for Enterprise Identity Access Management Service (EIDAM): User Account Lifecycle Management Outsourcing,

Potential U.S. prime contractors must 1) maintain a professionally active facility (office, factory, laboratory, etc.) within the United States, 2) be pre-approved for participation in NATO International Competitive Bidding (ICB), 3) be issued a Declaration of Eligibility (DOE) by the Department of Commerce (DOC), and 4) register with the NCI Agency’s eProcurement tool, Neo: https://www.ncia.nato.int/business/procurement/neo-eprocurement

Contractor personnel will be required to work unescorted in Class II Security areas. Therefore, access can only be permitted to cleared individuals. Only companies maintaining the appropriate personnel clearances will be able to perform the resulting contract.

The NCI Agency plans to issue a IFB using the ICB Procedure for Best Value evaluations. The successful bid will be the bid that offers the best value in accordance with predefined evaluation criteria prescribed in the IFB. The top-level criteria weighting will be 60% Technical and 40% Price. A single, firm-fixed price contract is planned for the entire scope of work.

Scope of Work. The desired end-state is a streamlined and secure EIDAM account lifecycle management service that meets the needs of our organization and its customers. The outsourced service will be managed by the Contractor from the central office locations in Mons and Braine L’Alleud and the management of privileged accounts, service accounts, and computer accounts will remain in-house for security reasons.

This project focuses on the outsourcing of the lifecycle of end user accounts under service flavour WPS002-01 (User Account) on the NU, NR, and NS domains. The scope of the contract encompasses several objectives that the service provider is intended to complete.

Period of performance: Base Period: CAW – 31 December 2027 + 2 One-year options (2028, 2029)

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