Notice ID: 36C26224Q0318
Department of Veterans Affairs (VA) has an integrated, enterprise Point of Service (POS) software solution to support patient administration and processing. The POS solution is made up of hardware and software components geared towards enhancing the Veteran experience and their relationship with VHA, as well as improving workplace efficiency. Currently the system used is operating with VetLink hardware and VetLink proprietary software provided by VECNA Technologies, Inc., within the platform, which has a patient-facing User Interface (UI), a staff-facing UI, and a provider-facing UI. Many facilities/clinics possess kiosks which give Veterans, clinicians and administrative staff the ability to more efficiently manage information critical to the continued delivery of services. The VA is in the process of transitioning to a new system to provide similar functionality, however, some locations require continued support as they determine how best to support their patients and staff. Until all such determinations are complete, VISN 22 requires continued support of the existing infrastructure to include hardware, software and server support services.
The Contractor shall provide system administration support to include software sustainment services and server administration. The Contractor shall provide information assurance support to include information system authorization, testing, and continuous monitoring. The Contractor shall perform services from its location(s) but may be required to provide on-site services such as consultation, training, and activation activities. This requirement is for brand name or equal supplies/services that are compatible with, and support current systems.
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