VA RFI: Artificial Intelligence Pilot Teams

Notice ID 36C10B24Q0429

AI instituted in a responsible manner has enormous potential to benefit Veterans, VA healthcare providers, and VA employees. Our vision is for VA to be a national leader in responsible use of AI to reduce healthcare provider burnout, improve Veteran and VA employee experience, and provide higher quality care for Veterans.

Desired user outcomes

Example user outcomes are as follows:

1. Reducing healthcare provider burnout
   1. Time spent on clinical documentation decreases from X to Y.
   2. Time spent on clinical documentation after hours (“pajama time”) decreases from X to Y.
   3. Veteran satisfaction with clinical encounters increases from X to Y.
   4. % of providers experiencing symptoms of burnout decreases from X to Y.
2. Improving Veteran and VA Employee experience
   1. Time spent per specific administrative task decreases from X to Y.
   2. Employee satisfaction increases from X to Y.
   3. Accuracy in completed specific administrative task increases from X to Y.
   4. Number of days needed for Veteran to receive response to Ask VA query decreases from X to Y.
3. Better care for Veterans
   1. Adherence to evidence-based clinical guidelines increases from X to Y.
   2. Backlog of Community Care records to be summarized and/or ingested into VA electronic health record decreases from X to Y.

Desired business outcomes

Example outcomes for some of the problem focus areas described above are as follows:

1. Reducing healthcare provider burnout
   1. Turnover of healthcare providers reduces from X to Y due to reduced levels of burnout.
   2. Access to care for Veterans increases due to increased provider capacity, evidenced by reduced appointment wait time from X to Y.
2. Improving Veteran and VA Employee experience
   1. Time spent per specific administrative task decreases from X to Y.
   2. Employee satisfaction increases from X to Y; employee turnover reduces from X to Y.
   3. Accuracy in completed specific administrative task increases from X to Y.
   4. Number of manual interventions needed per benefits claims decision decreases from X to Y.

More here.

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