On the heels of several Prime and subcontractor wins across the Federal Civilian sector, we sat down with Nüvitek CEO, Venkat Veeramneni, and VP of Business Development, Heidi Silver, to better understand the difference between outcomes and outputs, why they don’t wave the AI or CX flags, and why solutions are a differentiator.
Driven by Customer Satisfaction, Empowered by Employees
“Our culture and values have been core elements of who we are and have been instrumental in the credibility we have garnered with our customers; we have been fortunate enough to build a team that epitomizes our values. We value everyone, and everyone is given an equal opportunity to grow and excel at what they do. As we work, we strive to make people’s lives better by doing something we are good at.”
Since its inception more than a decade ago, Nüvitek has remained focus on an ethos of delivering tangible results and satisfying the customer. In the early days, that meant investing in core certifications, and then in partnerships, including with cloud providers. Once the foundation was set, the company secured its 8(a) status as a way for clients to engage, and began growing its team in earnest, adding people who could lift the company to the next level, in growth and in customer delivery.
“We exist for our customers but also because of our employees, because of what they bring to the table, because of the connections we make through them.”
Building its internal community, Venkat is focused on identifying people with existing capabilities, and also those with the traits to become rockstars, then giving them the independence and support they need to excel and grow into what they want to become.
Outcomes over Outputs
Noting that outcomes are not the same as outputs, Nuvitek approaches each project focused on the former. “We want to identify the customer’s North Star and ensure we are working toward that. Typically, a successful outcome improves things for both the customer and their end user, whether it is ease of use, reduced time to complete a task, or more effective problem solving.”
That outcome is determined by understanding the why behind a project and takes place as part of initial discovery conversations and will involve a focused effort at the beginning of any project. “Sometimes clients have a hard time understanding the time necessary during that early investigation to get to the why, but once they see the results, they understand the value of us knowing. It all makes sense. Their project more successful because we are driving toward confirmed goals.”
Buzzword Avoidance
While many company websites are filled with all of the latest technology buzzwords, you will not find this on the Nuvitek site simply because they do not advertise what they do innately. “Artificial intelligence, of course, is something we do, but instead of focusing on promoting the word AI, we focus on what that AI will achieve. Instead of proclaiming we do CX, it is just woven into our processes, our view of interacting with customers, and their end users. So yes, we do CX, but it is not about checking that box, but about satisfying the customer outcomes.”
“You know when you see a sign for a hotel and it says “clean rooms”? Well, of course, you would expect the rooms to be clean. When you are working with an IT company, a systems integrator, of course AI and CX should be part of what they do.”
Differentiators
One differentiator the Nuvitek team brings to the table is empathy; understanding that change is hard, that some clients may be reluctant to leave behind legacy systems that are ingrained in their processes and they are comfortable with. “Many of these systems have really been at the core of keeping an agency running, and you may have people who have been working in them for decades. We are focused on being good listeners, on hearing the concerns over change, communicating how change is not just going to improve the bottom line but also make things better for them.”
Taking the time to hear and address concerns, alleviating those and demonstrating the positives ensures greater buy-in across the organization and greater success in the end.
Another differentiator is Nuvitek’s focus on building solutions. “Taking common use cases across agencies we build solutions on different platforms so we are able to deploy to customers quickly and at reduced costs.”
Lunch and Learns to Connect and Grow
Following its original intent of existing for customers and because of its team, Nuvitek hosts monthly lunch and learns on topics that may be of interest across the team, including new approaches to technology, project management, how to speak to a customer, and things like how to have tough conversations. “The ideas for these come from the team and may be based on common issues they have seen or goals they may want to achieve.”
About Nuvitek
Nuvitek stands as an example of a company that prioritizes real solutions over buzzwords and focuses on customer satisfaction through innovative strategies and empathy. Their successful growth and industry recognition highlight the significance of understanding customer needs and the importance of an outcome-driven approach. By embracing a philosophy that centers on customer outcomes and building a strong internal community, Nuvitek promises to continue leading and innovating in the Federal Civilian sector. Their hands-on approach and commitment to real solutions make them a distinguished player in a competitive landscape.
Want to get involved with OS AI? - A small number of Sponsorship Opportunities are now available here. Starting at $500.