Notice ID: 86802431004
The contractor will provide a range of management and consulting support including: identification of underperforming WCF service centers, cost centers and lines of business; root cause analysis of performance issues and proposed remediation; implementation and reporting of remediation plans; development of customer support materials including documentation, reports and standard operating procedures; creation of customer facing dashboards using Microsoft Power Platform; integration of new service centers into the WCF; and day-to-day management of customer portfolios to include multi-year budgeting, revenue forecasting and tracking, coordination with the bureau of Budget and Planning, and daily execution of funds.
The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, other items and non-personal services necessary to support the effort as defined in this document; except for those items specified as government furnished equipment (GFE). The contractor shall perform to the standards in this document for this effort.
The Government shall not exercise any supervision or control over contractor personnel, who are the service providers performing the services described herein. Such effort service providers shall be accountable solely to the Contractor who in turn is responsible to the Government…
The Government requires the following tasks/subtasks in support of its mission. In addition, there are some Acceptable Quality Levels (AQLs) identified for each task below:
Task 1 – Development of SOPs and Reports
The Contractor shall develop thorough Standard Operating Procedures for the general Working Capital Fund office procedures. The Contractor shall create reports for all office deliverables to track adherence to business deadlines, as well as create comparisons to historical and projected future performance. The Contractor will identify areas of concern or underperformance in service centers, cost centers and/or lines of business and recommend and document new processes and procedures to remedy the deficiencies. Documentation can include both written procedures and dashboard reports to gauge process performance…
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