Notice ID: 24322624R0006
Related Notice: 2322624R0006
The Office of Personnel Management (OPM), Office of the Chief Information Officer (OCIO), Information Technology Operating Systems (ITOS), and Cybersecurity Divisions are modernizing and leveraging cloud technologies to improve the delivery of OPM services while also enhancing its infrastructure capabilities.
The newly restructured Enterprise Cyber, Infrastructure and Operations Support Services (ECIOSS) contract embraces OCIO’s primary objective of delivering high quality, reliable, and secure IT services that significantly enhance the ability for OPM to execute it mission.
The purpose of this requirement is to establish the full range of technical support services that align multiple operations between the Cybersecurity and ITOS Divisions.
OCIO’s overall goal for services is to provide support and improve capabilities of both the network and cybersecurity teams, while improving cost efficiency for: 24×7 monitoring and analysis, cyber threat intelligence, cyber threat hunting, digital forensics, incident response, network and server performance, patching, upgrades and minimizing unplanned downtime.
The agency is embracing a more strategic, forward-looking, enterprise-minded approach that breaks down silos between programs. The stakeholders include end-users, taxpayers and retirees who require a secure, optimized, efficient network. OPM has identified major organizational capacity and capability challenges that it must address to accomplish the goals in this plan and better serve its stakeholders. OPM through consolidation has an opportunity to leverage advancements in technology that will support innovation and improvement in products, services, information, and oversight regarding cybersecurity and IT operations. OPM is unifying the network and cybersecurity functional requirements by leveraging people, processes, and technologies to reduce cybersecurity risks. This aids in identifying threats faster and more efficiently; in addition to improving cybersecurity across the organization while cutting time to resolution for IT service outages.
For OPM to support users, networks, and end points, OCIO requires a vendor for all IT services through-out the entirety of the Systems Development Lifecycle (SDLC) in a Scaled, Agile Framework (SAFe) project management environment. To build a cohesive support organization, OCIO is requires one vision to combine the support and engineering mind-set in-order to advance OPM’s futuristic objectives. Under this PWS, the vendor shall perform the support and engineering tasks of OPM’s legacy systems while migrating OPM services to a Cloud-based, Zero Trust modernization effort while maintaining minimal service downtime throughout OPM’s Enterprise. The effort to support OPM will require a vendor to adhere to all Federal and Agency Cybersecurity and Privacy policies, processes, and procedures.
OPM’s enterprise services serve customers located in Washington, DC, Boyers, PA, Macon, GA, and provide remote information systems support services to 65 plus locations in various geographic locations supporting 2500 Servers, 52 FISMA systems, 22 remote offices, in addition to 5500 staff with distributed work locations.
The period of performance is a base year and four option years.
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