Notice ID: 75N97024Q00079E
The vendor shall provide a document delivery and interlibrary loan (ILL) request management system and related technical and customer support which will facilitate processing online requests from patrons interested in obtaining resource material held within NLM collections.
NLM has very specific requirements for a document delivery and ILL management system. The vendor shall provide a system to facilitate tracking of ILL requests from receipt to delivery. The system shall also facilitate the scanning of documents on document scanning workstations and the automatic delivery of these documents via the Internet or the tracking of requests to be mailed to the requesting institution. Billing and reporting features are also essential requirements of the system.
There are two types of systems that may be considered for this contract, FedRAMP Authorized systems and non-FedRAMP Authorized systems.
The ILL management system shall accept orders from DOCLINE (DOCLINE® System User Resources (nih.gov)) by methods such as API/JSON or HTTPS POST Request and return the status of those orders by the same method. The vendor shall work with the DOCLINE team to establish either communication mentioned above before the system is implemented. DOCLINE is a NLM product run by a team of federal employees
The system shall also have the ability to automate ILL functions to the degree elaborated below to maintain and/or improve the library’s efficiency and the material turnaround time.
The system shall be able to identify and display requests that are clinical emergency requests or regular requests. Emergency requests or clinical emergency requests have a short service-level agreement (SLA) of two hours and shall be addressed within that timeframe. Regular requests have longer and varying SLAs. All SLAs should be easily identified, and requests prioritized accordingly in order to address them efficiently. NLM currently has two library profiles in DOCLINE to address these two separate SLAs.
The vendor shall provide necessary software upgrades as needed as well as all the necessary technical support to keep the system functioning in collaboration with NLM internal technical support staff. The vendor shall respond to and address flagged security threats and provide ad hoc software patches, product development, and customer support. The vendor shall be able to provide custom workflow enhancements in a timely manner to support changing ILL needs and so that customer experience is not significantly impacted.
The vendor shall provide key personnel including a Project Manager, Lead Developer, and other technical staff as needed. The Contracting Officer’s Representative (COR) shall be notified of and approve changes in key personnel staffing after the award of the contract. The vendor shall be able to make any required updates to the system via WebEx or other web conferencing through the COR …
Firm Fixed Price for base year and four option years.
Responses to this solicitation will only be considered for award after it has been determined that the quotation adequately addresses the requirements for Section 508.
This Solicitation is full and open competition. The associated North American Industrial Classification System (NAICS) code for this procurement is 541511 – Custom Computer Programming Services with a business size standard of $34.0 Million.
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