This results driven Customer Success & Business Development Leader with a proven track record in stakeholder engagement, digital transformation, and enterprise customer experience strategy, takes on a new role.
Kevan Kivlan, longtime GSA lead, has taken on a new role as Vice President, Corporate Integration with Odyssey Systems. In this role Kevan will focus on building on Odyssey’s legacy of excellence by driving operational integration, fostering collaboration, and aligning our capabilities to better serve our customers and partners.
Kevan brings over two decades of leadership experience in transformation, customer service, market research, and operational excellence at the U.S. General Services Administration’s (GSA) Federal Acquisition Service (FAS). Most recently, he served as Director of the Office of Customer Care (OCC), where he led a multi-functional organization focused on delivering customer service excellence, actionable market intelligence, and data-driven insights to support federal acquisition portfolios.
A recognized innovator in the federal space, Kevan founded and led Market Research as a Service (MRAS), providing on-demand, customized market intelligence to acquisition professionals. Under his leadership, MRAS became a critical enabler of data-driven acquisition decisions, supporting billions of dollars in procurement activity and setting a new standard for research-driven strategy.
With deep expertise in acquisition strategy, risk management, stakeholder engagement, process optimization, and strategic communications, Kevan has held leadership roles in federal procurement, business development, and supply chain management. His ability to translate complex challenges into practical solutions earned him recognition as a 2020 Fed 100 Award winner for IT innovation.
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