IRS Sources Sought: Support Services for Employees with Disabilities (SSED 2)

Notice ID:  24-IRA-008-OITA

The IRS Information Resources Accessibility Program (IRAP) Program Office manages and oversees a Service wide program to help make EIT systems accessible to employees and customers with disabilities.  The IRAP’s Program Office mission is to enable accessible information technology (IT) through integrated solutions, services and standards.

IRAP Program Office Assistive Technology (AT) services include:

• Evaluating the needs of qualified individuals with disabilities to determine the appropriate assistive computer technology to accommodate functional limitations.
• Evaluating new AT for potential use within the IRS.
• Purchasing AT with associated maintenance and training.
• Assisting customers with AT features and functions.
• Furnishing technical assistance to local Desktop Support staff to resolve complex assistive hardware and software issues.

Objectives:

The IRS seeks to identify potential vendors with the skills and capabilities necessary to perform the following tasks:

1. AT (hardware and software) with associated manuals/publications in an accessible format available from the manufacturer/supplier delivered to IRS within 15 calendar days of order.
2. Maintenance and repair for AT hardware Items.
3. Software Maintenance Agreements (SMAs) for AT software items, as available.
4. Technical support for AT software items from the product’s vendor shall be available to assist the IRAP Program Office technical support staff with issue resolution.
5. Support training/troubleshooting on use of AT hardware and software products.
6. Travel required to support one-on-one and/or group client training for software and hardware products.

The IRS is looking to identify small businesses (e.g., 8(a), service-disabled veteran owned small business, HUBZone small business, small-disadvantaged business, veteran-owned small business and woman-owned small business) that can perform the requirements outlined in the draft SOW’.

Requirements:

The contractor shall provide the necessary personnel, materials, products, and services to perform the tasks as set forth below. These include the provision of: 1. AT (hardware and software) with associated manuals/publications in an accessible format available from the manufacturer/supplier. 2. Maintenance and repair for AT hardware Items. 3. Software Maintenance Agreements (SMAs) for AT software items, as available. 4. Technical support for AT software items from the product’s contractor shall be available to assist the IRAP Program Office technical support staff with issue resolution. 5. Training on the use of AT hardware and software items. The contractor shall provide documentation deliverables in an accessible format and fully Section 508 compliant.

The period of performance is a base year plus 3 option years.

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