Notice ID: RFQ1676612
This Sources Sought Notice is a reiteration of the RFI (RFQ1676612) previously posted on GSA eBuy to GSA Industry Partners and is being reposted here.
The Internal Revenue Service (IRS) mission is to provide America’s taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all. To attain this mission, the IRS has two equally important strategic goals: 1. To deliver high quality and timely service to reduce taxpayer burden and encourage voluntary compliance; and 2. To effectively enforce the tax law to ensure compliance with tax responsibilities and combat fraud.
Throughout any given year, new tax legislation and executive orders may be signed requiring IRS to implement tax-related provisions consistent with our mission. Often these mandates require a very short timeline for implementation such as with the Families First Coronavirus Response Act and the Coronavirus Aid, Relief, and Economic Security (CARES) Act both signed in March 2020 which required IRS to provide immediate tax relief to individual and business taxpayers. As major tax legislation is passed, the IRS must quickly mobilize to determine impacts to the IRS mission and goals, including impacts to IRS business operations, Information Technology (IT), financial reporting and external stakeholders (including taxpayers).
In addition to changes brought about by new legislation and other mandates, the IRS is continually seeking opportunities to improve taxpayer service, enforcement, and operations in an environment of limited resources and rapid changes in technology. Such opportunities were mandated in the Taxpayer First Act (TFA), signed into law on July 1, 2019, which requires the delivery of three critical plans – Taxpayer Experience, Training and Organizational Redesign – to revolutionize tax administration. These plans, included in a Report to Congress delivered on January 11, 2021, allow us to reimagine the way IRS does business, to shape our future and rethink the way we operate.
To help achieve these goals, in alignment with strategic priorities impacting human capital programs over the next five years, the IRS Human Capital Office (HCO) has established the following human capital goals to address strategic drivers. These goals will ensure IRS human capital programs are positioned to achieve the strategic drivers and mission priorities.
Goal 1 – Development: Capitalize and expand on training and development structures to advance knowledge skills and abilities to meet the mission of IRS.
Goal 2 – Diversity, Equity, Inclusion and Accessibility (DEIA): Promote opportunities to remove barriers and to strengthen IRS’s ability to recruit, hire and retain employees in underserved communities, supporting a workforce and leaders from all segments of society.
Goal 3 – Hiring: Implement a hiring strategy that is collaborative and responsive to meeting current and future taxpayer needs.
Goal 4 – Modernization: Leverage technology modernization to enhance optimized human capital processes and to promote data driven/evidence-based decision making.
Goal 5 – Partnering/Optimizing Processes: Partner internally and externally to optimize Human Capital policies and processes to effectively meet service level goals.
Goal 6 – Retention: Cultivate an engaged and performance driven workforce to ensure employee retention to effectively meet enforcement of the nation’s tax laws.
The scope of this performance work statement is to seek expert and objective strategic, technical, program management and implementation advice and guidance to support our strategic objectives. The Acquisition and Contract Support (A&CS) Branch identifies business and technical challenges requiring independent analyses and assessments, including many that span across multiple business units.
The maximum duration of this multiple award BPA is for 5 years.
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