Added November 22, 2023
Notice ID 24-IRA-006-OITA
The Internal Revenue Service (IRS) is interested in scaling up the Robotic Process Automation (RPA) Program within the Information Technology (IT) branch. The RPA program is seeking highly skilled software engineers, architects, business analysts, and technical document specialists to support our Center of Excellence/Program Management Office, Development and Platform teams.
The RPA program estimates to develop and deploy 35 to 50 automations per year. These automations vary in complexity and often require multiple external system coordination, as well as basic knowledge of IRS/accounting procedures. The RPA program is also increasing the footprint in Optical/Intelligent Character Recognition to reduce the backlog of paper-based forms and significantly reduce the manual labor required to read these forms and input data into IRS systems.
The RPA program is seeking vendors with significant experience in Robotic Process Automation; however, our interest is in technical software engineering concepts and scaling. The RPA program is within the IT branch in the IRS and therefore we address a lot of IT challenges not related to RPA. Some of these areas include FISMA, Authority to Operate, Application Program Interfaces, data input/scraping with mainframes, digitizing paper forms, automating daily tasks and generally providing solutions to complex IT challenges in the government.
The RPA Program has three teams making up the Program Structure:
Center of Excellence/Program Management Office:
Experienced and dedicated resources to participate in the Center of Excellence (CoE) section of the RPA Program and other various Program Management Office (PMO) Support. The mission of the CoE/PMO is to be the direct interface between the RPA Program and the Business Units requesting software / automation development. The CoE will assist with customer outreach, engagement, automation adoption and customer experience management. The CoE will work with the various business units and customers to operationalize the automation Intake Process, translate business processes to automations use cases. As part of the Intake Process, CoE Process Architects will be responsible for determine use case feasibility, scope, and business impact. In addition, CoE/PMO resources will support RPA strategy, best practice, and lessons learned adoption within the RPA program. PMO support will involve, but not limited to, creating Executive level presentations, meeting coordination, document review for any applicable compliance, and general support with strategic planning.
Technical Platform Support:
The platform team ensure that IRS identified automations and capabilities are successfully integrated, verified, validated, secured, and tested on the RPA platform and with other pre-existing operating tools and systems within the IRS. The Contractor shall ensure that all processes and procedures are identified and documented to allow for successful operation and maintenance of the RPA platform…
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